Best
Orthodontists
in San Diego
2016
Top 10 Dentistry Clinics in San Diego
A San Diego Dentistry winner of the 2015 Patients' Choice Awards.
Verified by Opencare.com
award

Office Policies & Mission

(This is an actual patient of Dr. Melanie Duong)

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday: 9 a.m. – 6 p.m.
Tuesday: 10 a.m. – 7 p.m.
Wednesday: 9 a.m. – 6 p.m.
Thursday: 8 a.m. – 5 p.m.
Friday: We are closed on Fridays
Saturday: We are open one Saturday per month from 9 a.m. – 2 p.m.

*We take lunch from 1 – 2 p.m. 

Mission

Our mission is to deliver the finest quality care to our patients in a warm, comfortable and fun environment. 

About the office

Sun Orthodontics is the place for you and your family's orthodontic needs.  We provide a full spectrum of orthodontic treatments for adults and adolescents from minor tooth movement to correct spacing, crowding, thumb sucking  habit to major skeletal discrepancies which may requir extraction or orthognathic surgeries.  We understand how important a straight, beautiful smile is, which is why we offer the state-of-the-art appliances and revolutionary services.  We use only the latest procedures and technologies such as digital photography and radiology, self ligating brackets (Damon, Innovation), Invisalign.  Our highly qualified staff will treat you with the courtesy and respect that you have come to know and expect when you visit us at Sun Orthodontics.  Our caring and personable staff is always willing to answer any questions you might have.  We want your visit with us to be as comfortable as possible, and we strive to continually serve you better.  Our reception area has a Playstation 2 with 25 different games, cable music, up-to-date magazines, and a quiet environment where patients can relax.  Soft, soothing music plays throughout our treatment area.  Blankets and water are also available upon request.  We sponsor an annual patient appreciation party and hold several office contests throughout the year.  We thank you for choosing Sun Orthodontics. 

Appointments

Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.